Privacy Policy
Your trust and confidentiality are central to how we work.
This Privacy Policy explains how Dua Eye Hospital ("we", "us") collects, uses and protects information about you when you visit our website, contact us or receive medical care from us.
Information we collect
We collect personal details (name, age, gender, contact information), medical history and clinical data required to provide safe and effective eye care. Website analytics may collect anonymous usage data.
How we use your information
Your information is used strictly for clinical care, appointment scheduling, insurance coordination, patient communication and internal quality improvement. We never sell personal or health data.
Data protection
Access to medical records is restricted to authorised clinical and administrative staff. Digital records are stored on secure, access-controlled systems.
Your rights
You may request a copy of your medical record, ask for corrections, or withdraw consent for non-essential communications at any time.
Contact
For privacy-related requests, write to duaeyehospitals@gmail.com.
Last updated: January 2026